Frequently Asked Questions

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How much notice do you require for an order?

Cakes and bakes are booked on a first come, first serve basis. We are a small bakery, with limited availability, so we book out frequently.

For the standard cake /bakes range we require a minimum of 3 days notice and for custom cakes we require a minimum of 2 weeks notice as it is likely we will need to source and order themed decorations for the cake.

How do I transport my cake?

All of the cakes come boxed and ready for transport.

We recommend placing the cake box on a flat surface of the car, such as the footwell, with the air con running.

For tiered cakes we recommend an extra person to help keep the cake box sturdy during transport as the large cakes can be very heavy and cumbersome to carry.

How do I keep my cake fresh?

To keep your cake and baking fresh store your leftovers in an airtight container somewhere cool or in the fridge.

The cakes are best eaten within 3 days of collection and at room temperature so make sure to take the cake out of the fridge a couple hours prior before serving. The cakes can still be consumed after 3 days if stored correctly.

The bakery items, including cookies and cake pops, are best eaten within 7 days of purchase.

Can you accommodate my dietary requirements?

We have options for no added gluten / dairy however items are made in the same small kitchen as our wheat and dairy based products. We cannot guarantee the product is free from these dietary requirements.

All products may come in contact with peanuts, tree nuts, eggs, wheat, gluten, milk and other allergens.

We do not offer sugarless cakes, but we can ice the cake in a semi naked style (where the icing is scraped back to reveal the cake crumb) which has less icing and sweetness. Just let us know when ordering the cake.

Do you make fondant cakes?

No, buttercream is our icing of choice. However we do some small detailing with fondant such as stamped plaques, lettering and numbers.

Do you make sculpted cakes?

No, we like to keep it traditional so all of our cakes are either round, square or heart shape.

Do you deliver?

Yes, delivery can be prearranged for the Central Otago area. The delivery days are Wed- Sat between 2-5pm. If no one is home upon delivery we will leave the box by the front entrance unless otherwise requested.

The pricing for delivery is based on distance.

Do you attend events with your trailer?

No sorry, we are permanently located at Jackson Orchards and are using the trailer as our working kitchen. We are open weekly with regular operating hours.

What do you sell at the trailer?

We serve up delicious freshly baked goods including scones, muffins, loaf, biscuits, cake pops, slices, pies as well and hot and cold drinks, coffee and She Bakes merch.

Still have questions?

If you have questions that aren’t covered here then please feel free to contact us and we’ll be more than happy to help!

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